Last updated: 01/26/2024
Autel Netherlands B.V. (“ we ”, “ us ”, or “ our ”) knows how important your personal information is and we are committed to protecting your privacy. This Privacy Policy (“ Policy ”) describes how we collect, store, and use your personal information, as well as the purpose of doing so. This Policy applies to the Evota App (" App ") provided by us. Please carefully read and fully understand the terms and conditions of this Policy.
We will collect and use the following information about you:
When you first sign up for your App account, you will be asked to provide us with information such as your name, country and region, email address, and phone number, which is necessary for us to provide you with certain services such as locating charging stations.
Equipment Information. According to your device model and permission granted by you, we may collect certain equipment information including but not limited device model, device identifier, IP address.
Log Information. We will automatically collect the details of your use of the App and save them as relevant network logs, including but not limited to: IP address, browsing history, interaction, charger status, charging record and crash data.
Location Information. When you use location-related services, we may ask you to grant us access to your mobile device’s geolocation information. If you grant such permission, we may collect your location information and provide you with location-based features. If you do not want to grant such permission, you may be unable to use certain parts of our services.
We may use your personal information for the following purposes:
Creating an account;
Providing the services, information or items requested by you;
Communicating with you regarding our products and services;
Analyzing and improve our products and services;
Maintaining the security of our products and services;
Sending you information about products and services that may interest you with your consent;
Notifying you of changes to our products or services;
Complying with a legal or regulatory obligation or resolve any disputes we may have with you or others.
The security of your personal data is important and we make reasonable efforts to protect it. We implement physical, administrative, and technical measures to safeguard your personal information. However, please note that no security system is impenetrable or perfect.
We will retain your personal data as long as is reasonably necessary for the purposes for which we collect to the extent permitted by applicable law. We may retain your personal information for longer if required for statutory, regulatory, tax or accounting purposes. We will either delete or anonymize the information if there is no ongoing legitimate business need to process it.
We may share your personal information in the following ways:
With our related group companies to provide you with our services or to manage our business;
With third-party vendors and service providers who help us with specialized services, including but not limited to payment processing, customer support, sending notification, and data processing;
With law enforcement agencies or other public authorities to comply with legal obligation, process or request;
With your consent or at your direction;
To ensure the stable operation and functional implementation of the products or services provided on the App, software development kit (“SDK”) provided by third parties will be integrated. Please note that the data processing practices of third-party SDKs may change. Please refer to the SDK provider's privacy policy for details.
Integrated SDKs are listed as following:
JPush
Purpose: Notification push
Type of personal data collected: Device information, Location information, Application information, Phone number, User chat information, APP function event related information, User sharing information content
Provider: Shenzhen Hexun Huagu Information Technology Co., Ltd.
Sensors
Purpose: Data collection; Data analysis; User behavior analysis
Type of personal data collected: Device model, Operating system, Device ID, Operation record.
Provider: Sensors Network Science and Technology (Beijing) Co., Ltd.
NETEASE YIDUN
Purpose: Registration protection and login protection
Type of personal data collected: Device unique identifier, Device model, Android ID, Device IP address, Router ID (BSSID, SSID, MAC) and IP address, Network operator information, Network connection status, End user boot, Click, Install behavior information, Sensor information
Provider: Hangzhou Netease Zhiqi Technology Co., Ltd.
Freshchat
Purpose: Instant communication
Type of personal data collected: Device unique identifier, IP address, Language, Name and email address
Provider: Freshworks Inc.
Bugly
Purpose: Provide exception reporting and operation statistics for mobile developers to quickly find and solve bugs
Type of personal data collected: Log information, Device ID, Network information, Country code
Provider: Shenzhen Tencent Computer Systems Company Limited
Amap
Purpose: Provide location services
Type of personal data collected: Location information, Device information, Current application information, System information
Provider: Amap Software Co., Ltd.
Google Maps
Purpose: Provide location services
Type of personal data collected: Location information, Appearance specifications, IP address
Provider: Google LLC
As a global company, we operate our business internationally. We have established data centers in China, Germany, Canada and US, which means, your information may be transferred to and stored on servers located outside your resident jurisdiction. We will make reasonable efforts to ensure that personal information is transferred according to applicable laws and carefully manage to protect your privacy rights and interests. Any transfer of personal data will be subject to an adequate level of protection.
We do not knowingly collect any personal data from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it as soon as possible as required by applicable law. If you believe that we might have any personal information of a child, please contact us directly.
You may exercise the following rights at any time in relation to your personal information:
(a) The right to request access to your personal data we process and receive a copy of it;
(b) The right to request correction, deletion of your personal information;
(c) The right to object to processing of your personal information;
(d) The right to withdraw your consent to our processing of your personal information.
If you wish to exercise any of the rights set out above, please contact us directly. Please note that, we will verify whether the requesting person is the data subject or a legitimate representative. We will try to respond your legitimate requests within seven (7) business days but it may take longer if your request is particularly complex.
We reserve the right to update or change this Policy at any time. Please check these pages regularly for the latest version of this policy. If major changes are made to this Policy, we may notify you by posting a notice on the Platform or sending you a direct notification.
If you have any questions or concerns regarding this Policy or our data protection practices, or if you wish to make an individual rights request, please contact us at info@evota.com.